Can I switch home care agencies and keep my caregiver?

Start with the reason for the change

Tell us what you need from a new agency: clearer communication, a workable schedule, a family caregiver review, or help understanding the care plan. We discuss our ability to meet those needs before asking you to make a commitment.

Review the current approval

The service type, authorization dates, health plan, and current provider are important. A screening approval is not the same as a service authorization. If you are unsure what a letter means, call us before cancelling care.

A provider change does not automatically increase hours or change the member’s eligibility. Any requested service change needs the appropriate review.

Can I bring my family caregiver to A to Z?

We can review that possibility. An aide must meet our applicable hiring, training, and screening requirements even if they have worked with another provider. A previous role is useful information, not automatic employment.

Explain the relationship and living arrangement. Read our family caregiver page for how these details affect the conversation.

Moving from consumer direction

Changing from consumer-directed care to an agency changes employer responsibilities. Review how payroll, visit recording, supervision, and scheduling will work. Compare the two models before deciding.

Coordinate the transition

Discuss the proposed last day with the current arrangement and the confirmed first day with the new provider. Avoid overlapping services or an unintended gap. Do not assume care has transferred because you completed an inquiry form.

For A to Z transfer documents, call 8044046068 first; our fax is 8045972423. If approval is still uncertain, start with the qualification guide.